Returns & Refund Policy

Returns

If you are not 100% happy with your jewelry, you are welcome to contact us within 15 days of delivery to request a return or exchange. Please email us at info@luvbojewelsgallery.com and we will guide you through the process.

After we have provided you with the return address, please return your items within seven 7 days. Items returned after seven days will not be eligible for an exchange or refund.

To be eligible for a return, your items must be in new, unused condition and in the original packaging. 

*Non-returnable Items:

• All sale items purchased such us BUY2GET1FREE, 10% off sale, Last Chance Items are considered final sale and are not eligible for a refund or return.
• Damage caused by general wear and tear is the responsibility of the owner. We can not be responsible for any damage due to negligence.
• Missing crystals, beads and pearls are not classed as manufacturing faults if outside the 15 day return policy.
• We cannot accept returns for pierced earrings for health and safety reasons.
• We cannot accept items that were purchase with store gift cards or store credits.
• We cannot accept items that have been engraved, personalized or altered.
• We do not accept returns we receive outside of our 15 days return policy. 
• Luvbo Jewel Gallery Gift Cards are non-refundable.

Refunds (if applicable)

We only provide free return to damaged/defective products during transit. You must attach a picture that clearly shows the damaged/defective items and describe the issue(s) with your item.

For other situation, customers will be responsible for paying for your own shipping costs for returning your items.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within any applicable return days as applied by your bank.

*Note:

Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Only a partial refund can be made if we receive any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Shipping

You will be responsible for the shipping fee on sending the item(s) back to us. We recommend using registered/trackable post as we do not hold responsibility for lost packages.

Exchanges

We do not accept exchanges. Customers must follow the return process (stated above) for any unwanted products and will need to place a new order for their desired product. 

Changes to Return Policy

You can review the most current version of the Return & Refund Policy at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Return & Refund Policy by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Return & Refund Policy constitutes acceptance of those changes.